Terms of Business

This page is intended to give clear information on your rights, as well as our terms of business. If you have any queries on these terms or do not understand them, please contact us for a full explanation. At The Mosaic Gallery we want to give you the highest possible service - that's the best way to keep you coming back! And although we dislike "small print" as much as you probably do, it is for your protection; so please take time to read it. Thank you.

Warranty / Guarantee
We will honour without question all rights conferred on you by the Distance Selling Regulations and any other applicable UK legislation. These may include the right to a refund. We are so confident in the quality of our products and services that we also provide further guarantees in addition to your statutory rights:
All products manufactured by us are warranted free from defects in materials and workmanship for a period of one year from the date of despatch. If a fault should develop as a result of any such defect during that period we will, at our sole discretion, repair or replace the product in question without charge. The purchaser must contact us and return the products to us by an agreed method for evaluation, at their own expense. However, any costs incurred in doing so will be fully refunded if the product is found to be genuinely faulty. This warranty does not cover failure of any product due to misuse, abuse, unauthorised modification or repair, accidental damage or any cause other than defective materials or workmanship.
All products manufactured by another manufacturer and sold by us are covered by the guarantee or warranty provided by that manufacturer. However, we will endeavour to assist you with any claim under the manufacturers warranty and, at our discretion, may replace or repair at our own expense any genuinely faulty products. If you ask us to replace the product from our stocks and we agree, you agree to provide us with any information that we may reasonably request that may be needed in order for us to obtain redress from the manufacturer.
These warranties are in addition to, and do not affect, your statutory rights.

Distance Selling Regulations
This section sets out those items required pursuant to the EC Directive on Distance Selling (Directive 97/7) as ratified by the Consumer Protection (Distance Selling) Regulations 2000. Further information on the Regulations and your rights under them can be obtained in many languages by visiting the DTI website at the time of writing specific information is available from the following page:


The supplier of any goods purchased is The Mosaic Gallery which is a trading style of Lizzie Wells Ltd. Registered in England and Wales No: 5430622.
Registered Address 7 Clarendon Place King Street Maidstone ME14 1BQ

Description of Goods

The goods sold pursuant to these Regulations comprise items selected from those described on our Website or any other goods made to special order or offered via any other remote method such as email special offer .


The price of goods purchased via the website shall be the price advertised on our price list or provided by us in the form of a quotation at the time of purchase.


Except where an obvious error has been made by us, all quotations are unconditionally valid for a period of 14 days. After 14 days and up to 30 days we will respect our original quotation providing the cost of providing the goods to the customer has not risen by more than 10%. After 30 days a new quotation must be obtained.

Delivery Costs

Goods are delivered directly to your specified delivery address. The delivery charge will reflect the cost of despatch, and will be agreed with the customer for each order.


Except in the case of approved credit accounts, payment for any goods purchased pursuant to these terms must be made by Credit or Debit card, Electronic Funds Transfer (EFT), Giro Transfer, Bank Giro Credit, Cash, Cheque, Postal Order, Bankers Draft or other valid negotiable instrument agreed with us. Payment must be made at the time of placing the order and prior to delivery.


In accordance with the Regulations, individual consumers who purchase from The Mosaic Gallery using a 'distance' method such as the internet, email, mail order or telephone have a right to a 'cooling off period' during which they can cancel their order for any reason. Consumers may cancel applicable orders at any time within seven working days starting from the day after their receipt of goods or services. This right does not apply to business purchasers, custom orders nor to any customers who purchase goods whilst visiting our premises.
Stock Items
All stocks items shown on the web site may be returned in their original condition for any reason, and a full refund will be provided. To take advantage of this right you must notify us within a period of 7 working days from receipt of your order, and return the goods to us at your own expense within a reasonable time from that notification. If you are unable to return the goods yourself we can arrange to have them collected. However, the cost of doing so must be met by you, and may be deducted directly from any refund due to you.

Custom Products
Custom products are those specially manufactured to the specification of the customer. Although the regulations do not provide any right of cancellation for such orders, we will allow any custom order to be cancelled at any time before manufacturing has commenced. In such circumstances a full refund of any prepayment will be made, except where components have had to be ordered specially in order to meet your specification and we are unable to cancel the order with our suppliers. In such a case the refund on cancellation will be the amount you have paid less the cost to us of those non-returnable components. Once manufacturing has commenced cancellations cannot normally be accepted. However, in cases of genuine hardship an exception may be made - please see the 'Variation' section below for details.
In circumstances of genuine hardship The Mosaic Gallery may, at its sole discretion, agree to waive part or all of its rights and provide a partial or full refund to customers affected even if they are not entitled to such a refund by Law. Each case will be reviewed individually. None of the above affects our Warranties or your Statutory Rights in any way.
Copyright Protection
Images are protected by copyright law. This means that it is illegal to copy or duplicate any products, articles, designs or photographs without express permission from its owner. Customers who provide images for us to use as the basis of a mosaic must ensure they have the necessary permissions if required,and will be be expected to indemnify The Mosaic Gallery against any claims arising from misuse of images, knowingly or unknowingly.

Our Terms
In addition to the terms shown as part of our Distance Selling Regulations Statement the following terms apply to the use of this site and the provision of our Products and Services:
• Any information found on this web site is intended for guidance only. The web site and the products described in it are subject to change without notice.
• We will not be liable for damage to, or viruses that may affect, your computer equipment, software, data or other property as a result of your access to, use of or browsing of this Website or your downloading of any materials, data, text or images.
• We do not guarantee that this web site will be compatible with all hardware and software that may be used by visitors to the site.
• The copyright in the design and content of this site is and remains the property of The Mosaic Gallery. All rights are reserved. Some images or information may have been provided by third parties, and may be subject to their copyright. In each case the individual images or pieces of information are used with permission and the copyright of the owner is acknowledged.
• Payment for products must be made at the time of placing an order as shown on our Order Page unless an alternative arrangement has been approved in advance by an authorised representative of The Mosaic Gallery. Payments by credit card will show on card statements as paid to Lizzie Wells Ltd of which The Mosaic Gallery is a trading name.
• We may agree at our sole discretion to open a credit account for approved customers and businesses. Tthis shall be conditional upon the satisfactory completion of an account application and the provision of suitable trade references if we request them. We may use the services of a Credit Reference Agency to assist us in determining whether or not to approve an application, who may record details of the search. If we decide not to accept Purchase Orders or open an account in an individual case we may decline to give a reason for that decision.
• We cannot accept any order where time of delivery is of the essence. We will do our best to deliver the goods as soon as possible after your order has been accepted. However, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In the event that such a delay becomes likely, we will inform you as soon as possible.
• Our terms take precedence over any conflicting terms of individuals or organisations purchasing our Products and Services. We cannot accept any orders where the purchaser requires their own terms to take precedence.
• No contract exists between us for the sale of any goods until the we have received and accepted your order and (with the exception of approved accounts) payment in full in cleared funds. Once we have accepted your order and payment if applicable, there is a binding legal contract between us. Acceptance of your offer to buy the goods will not take place until after your payment is taken. It is at this point that a binding legal contract is created and any contract is subject to these terms of business.
• Invoices are nortmally posted with your order, together with your credit card receipt.
• We may change these terms of sale without notice in relation to future sales. However, our current terms will always be available for perusal on this site and a copy will be made available via email on request.

Complaints Policy
We try very hard to ensure that you will have no cause for complaint about the products and services supplied by us. However, we are only human and it is possible that at some time a mistake may be made. In the unlikely event of this happening it is our stated intention to address the problem directly, and to learn from any problem that may arise in order to reduce the chances of any future difficulty from a similar cause. We undertake to:
• Deal with any problem that may arise quickly, efficiently and sympathetically.
• Always treat our customers with respect and courtesy.
• Put right as a matter of course anything that we may do wrong - our customers should expect that rather then hope for it!
• Give all our staff the authority to deal with simple complaints on the spot without needing to refer to senior management.
• Always allow customers to access the highest level of staff if they are dissatisfied with a decision of a less senior staff member.
• Learn from any complaint we may receive so that any avoidable problem is not repeated.

If you ever have cause for complaint you can contact us via telephone, email, post or indeed any other contact method in order to get the problem addressed. You can use any of the contact details published on this site, but may care to call 01424 733223 or email info@themosaicgallery.com in the first instance.

If you are reading this section because you have a complaint you wish to raise, please accept both our apologies and our assurance that it will be dealt with as soon as you notify us.

Address for Service
The Mosaic Gallery is a trading style of Lizzie Wells Ltd, Registered in England and Wales No: 5430622. Registered Address: 7 Clarendon Place, King Street, Maidstone ME14 1BQ.
Any documents may be served on the company at the registered address.